Comments on: Cloudforce 2009: On Salesforce and Crowd Sourcing by Cloud Sourcing

By: 7 Years To Secure A Domain Name: a tale of web identity. Consolidating RedMonk for the Web Squared

Fri, 27 Nov 2009 21:39:38 +0000

[...] am very happy. The world of service clouds and Chatter is coming. Crowd and Cloud Sourcing. Brand issues are only going to grow in importance. [...]

By: Woodson Martin

Woodson Martin — Wed, 27 May 2009 17:05:43 +0000

James, it was good of you to share your thoughts on the first Cloudforce event in Europe, so I thought I’d let you and your followers know that the global Cloudforce Tour will touch down next in the Netherlands at Cloudforce Eindhoven (http://tinyurl.com/dm6bfx) on June 9th and then in Germany at Cloudforce Munich (http://tinyurl.com/d5xfq8) on June 15th.

It’s always good to hear the reactions of real people to our events, announcements, and demos – so keep the feedback coming.

Your comment about Cap Gemini is interesting because what I am hearing from our partners is that it’s these smaller, more digestible projects that keep them going and allow them to acquire new business in this economic climate. Nobody’s signing up for the mega projects anymore.

My take on the Cloud vs. SaaS debate is that SaaS is part of what you get from the cloud. I think it’s the applications in the cloud we are talking about when we say SaaS. There are other pieces too – like Platform as a Service (force.com) and Infrastructure as a Service (think Amazon web services). There will be more categories too over time. One cool thing about this model is that the innovation is very fast.

Oh, and Benjamin if you want a more in depth demo of the service cloud and haven’t gotten it yet, I’d be happy to set you up.

By: douglasporter

douglasporter — Tue, 14 Apr 2009 15:57:02 +0000

http://bit.ly/jOuHg Service Cloud brings Salesforce.com into the callcentre automation game

This comment was originally posted on Twitter

By: mike bradshaw

mike bradshaw — Tue, 14 Apr 2009 10:04:00 +0000

James, nice to see someone else notice that the new mobile version of SF.com is focused on the North American/USA market.

Benjamin, i see the need for software on your phone being due to operators/carriers not offering reasonable roaming or data packages to *everyone* i.e. you sync over WiFi to get the large inital data population (8GB memory cards are cheap now), then sync/update only very small volumes of data either over 2/3G or WiFi

By: James Governor

James Governor — Tue, 14 Apr 2009 08:44:57 +0000

Benjamin- the twitter Service Cloud demo was very much a demo. i was initially confused too, but came away with the impression the strategy was right, but salesforce just needs to get some more customer experience to really nail the scenarios and workflows.

Standard APIs – we will see some, for sure, but the cloud is not going to be some universal panacea of everything works with everything. IT doesn’t work like that.

By: ZachTumin

ZachTumin — Sun, 12 Apr 2009 00:14:03 +0000

@jkerrstevens I thought so, too….@monkchips put it in perspective here http://tinyurl.com/d7yt4f

This comment was originally posted on Twitter

By: Cloudforce 2009 : Broerse Blog

Cloudforce 2009 : Broerse Blog — Sat, 11 Apr 2009 16:26:11 +0000

[...] Governor’s interesting post about the Salesforce realtime [...]

By: IdaApps

IdaApps — Thu, 09 Apr 2009 19:43:56 +0000

informative & seriously excellent! RT @scorpfromhell @p0ps Salesforce and Crowd Sourcing by CLOUD Sourcing - Social CRM? http://bit.ly/B4g5I

This comment was originally posted on Twitter

By: p0ps

p0ps — Thu, 09 Apr 2009 19:23:05 +0000

I want a free service that does some of this: Salesforce and Crowd Sourcing by CLOUD Sourcing - Social CRM? http://bit.ly/B4g5I

This comment was originally posted on Twitter

By: JoeBaguley

JoeBaguley — Thu, 09 Apr 2009 18:14:07 +0000

Nice: “If its cloud, other than for data protection, who cares what or how many data centers there are?” - @monkchips - http://bit.ly/4Ea4a3

This comment was originally posted on Twitter