Comments on: On Enterprise Social Analytics: hat tip John Simonds

By: James Governor’s Monkchips » Quick Take On Microsoft and its acquisition of the FAST search company

Mon, 14 Jan 2008 18:33:39 +0000

[...] part of a strategy to more effectively span unstructured and structured content. You might call it enterprise social analytics. “We leave a trail of breadcrumbs with every enterprise search query, request for [...]

By: jgovernor

jgovernor — Mon, 05 Feb 2007 23:52:47 +0000

i am a gillmor fan. i really like his hypermodal non referential JOhn Lennon communication gstalt Dylan desire down the mozambique. he is crazy as a fish, but many good people are.

By: Peter Kelley

Peter Kelley — Mon, 05 Feb 2007 03:02:33 +0000

At least the collection piece of the equation is being attempted by the attention trust. No Matter what you think of Steve Gillmor you have to admit the ideas he helped popularize around the attention economy are interesting if not ultimately viable.

I run the attention recorder available from http://www.attentiontrust.org/services on my home and work PC’s in the hope that at some point the data will be worth something to someone. If someone comes up with an analytic engine that uses this sort of data then my dream will come one step closer to reality.

By: Dennis Howlett

Dennis Howlett — Fri, 02 Feb 2007 18:09:42 +0000

I’m prepared to take some stick on this but my observations about how the 3 big BI vendors, HYP, COGN, BOBJ are *not* approaching this space but instead concentrating on structured data/post event compliance suggests otherwise.

HYP has an interesting roadmap about how data is visualised and contextualised but there’s no way that equates to understanding social analytics.

There’s almost NO conversation by the majors that touches this space.

“…major challenges around compliance are not workflow problems but documentation and reporting oriented…” That may be your client’s opinion but it’s not true in a number of important situations eg inability to discover compliance issues while in flight. Highly relevant in financial services, pharma, utilities. These industries would argue that in-flight discovery is exactly what they need in order to repair defective processes. Worth considering how Looking Glass achieves that.

Documentation doesn’t make compliance issues go away per se. Documentation is what it is and even then of dubious value. The minute there is any change (and when isn’t there) the documentation is rendered void.

Reporting as currently practiced is usually post event - not much good there either. That’s how the Big 3 are oriented.

Planning and predictive has not been the wild success everyone thought it would because the 3 don’t have the mechanisms to successfully capture in-flight data which is a pre-requisite. Predictive matters because it allows the business to anticipate compliance failure. Very important at the IT level.