Comments on: There is no such thing as a corporate firewall so you might as well store data online. On SaaS and Data Governance http://www.redmonk.com/jgovernor/2006/06/09/there-is-no-such-thing-as-a-corporate-firewall-so-you-might-as-well-store-data-online-on-saas-and-data-governance/ An industry analyst blog looking at software ecosystems and convergence Fri, 03 Feb 2012 10:35:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tom Stefano http://www.redmonk.com/jgovernor/2006/06/09/there-is-no-such-thing-as-a-corporate-firewall-so-you-might-as-well-store-data-online-on-saas-and-data-governance/comment-page-1/#comment-1603 Tom Stefano Sat, 17 Jun 2006 05:49:27 +0000 http://www.redmonk.com/jgovernor/wp/?p=620#comment-1603 The only problem with SaaS, is not the technology; rather the providers themselves. Take salesforce.com for example: The latest disruption in service (4 times since December 2005) did heart many customers, yet they still fail to offer a service level agreement (SLA). The last S in SaaS is service, but when you don't get the service what happens? Not even a refund for the so called service you didn't get? Security of data is not the issue; as most these SaaS providers do a much better job at it than most companies. Someone will address these issues, and SaaS is the future. The only problem with SaaS, is not the technology; rather the providers themselves. Take salesforce.com for example: The latest disruption in service (4 times since December 2005) did heart many customers, yet they still fail to offer a service level agreement (SLA).
The last S in SaaS is service, but when you don’t get the service what happens? Not even a refund for the so called service you didn’t get?
Security of data is not the issue; as most these SaaS providers do a much better job at it than most companies.
Someone will address these issues, and SaaS is the future.

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