James Governor's Monkchips

Very scary

With most airlines, the call ends right there; you say something like, oh, I should have realized that, and they say, I’m sorry, is there anything else I can help you with today? This call was headed in that direction when I did my part, but Bob surprised me by saying – completely unsolicited, "In looking over your account, it’s clear that you’ve been a very loyal customer – let me see if there’s anything I can do for you. Would you mind holding?" Expecting very little, I said sure, I could hold. Less than a minute later, Bob was back on the line informing me that he’d spoken with his supervisor and he was happy to tell me that they’d gone ahead and granted me Ascent status despite the fact that I technically didn’t qualify (though give me a month or two, and I would have).

Share This