Comments on: ITIL needs to lower its prices: On standards and barriers to entry

By: Gareth

Gareth — Thu, 16 Apr 2009 16:14:40 +0000

While trying to get my head around this ITIL Phenomenon i came across a site with a nice description of it
http://www.sunrisesoftware.co.uk/main/faq_answer.php?faq_question_id=53&category=3

By: Chris Byrne

Chris Byrne — Tue, 22 Aug 2006 21:34:23 +0000

ITIL is a value added product produced by the OGC. As a consequence it is fully entitled to generate revenue in order to recuperate its development costs. All mentions of OGC Registered trademarks should be acknowledged.

By: Raguraman Jagadeesan

Raguraman Jagadeesan — Thu, 27 Jul 2006 17:05:13 +0000

is my mail ID..

By: Raguraman Jagadeesan

Raguraman Jagadeesan — Thu, 27 Jul 2006 16:49:11 +0000

i actually planned to do the certification.Now, i believe i need to be more cautious on whether or not to give a try.I wish somebody suggest me on the merits & demerits of the program and the demand it has in the market place.

By: Ron Palmer

Ron Palmer — Wed, 28 Jun 2006 03:01:38 +0000

It is true that the ITIL books are difficult reference books and are quite expensive. If you intend to become an ITIL Service Manager or an ITIL consultant then they are a must read.

For everyone else though, what is needed is a condensed easy-to-read introduction to ITIL that provides the important information in context to the needs of most people. If this is what you are looking for then try “IT Service Management Foundations: ITIL Study Guide” at http://www.GulfStreamPress.com/foundations/.

You will be very happy with writing style and the appropriate depth and bredth of content.

By: JamesB

JamesB — Sat, 24 Jun 2006 18:38:41 +0000

If you are looking for ITIL info, books, CDs, toolkits or courses the number 1 place to visit is http://www.itgovernance.co.uk/page.itil So if you want your ITIL info pay the site a visit. It is well worth a visit!!

By: rick

rick — Fri, 26 May 2006 23:54:49 +0000

In reference to the comments about ITIL product certification you are absolutely correct…however we have created a structured assessment program that enables clients to evaluate how well a specific product set aligns with the processes, activities and tasks expressed in ITIL in the context of an actual implementation. Our goal was to provide enterprises with an analysis tool that will help them base their buy/upgrade decisions on fact vs the last salesman to come in and buy them a cheeseburger.

By: RedMonk Blog

RedMonk Blog — Wed, 12 Apr 2006 03:08:22 +0000

Briefing – 20060328 – CA Service Management

RedMonk Take: Who: Janice Thomas (AR), Arlen Beylerian (director product management), Robert Sterbens (director product marketing). Duration: 1 hour What: CA Service Management r11 Key Takeaways: CA has established a nice, clean message around what it…

By: M. Nieves

M. Nieves — Sun, 02 Apr 2006 11:39:54 +0000

On “debunking the ITIL Myth”…

Words have power. There is an old Dilbert cartoon where an interviewer is exhorting the company’s core value of “Employee Empowerment.” Upon reflection, the interviewee wonders aloud why a such a phrase would be invented unless there is a problem. In other words, the existence of the mantra is a clue that the company does not really have “Employee Empowerment.”

Yes, ITIL is about language. A compelling assertion since there is indeed a language problem – and words have power. But if that were all that was needed, then a good service management dictionary should suffice.

ITIL does have a secret. One more powerful than language. It is the reason why organizations resist change. It has to do with the non-linear attributes of organizations. It is about a qualitative focus on the big picture. But it is difficult to debate the answer when the question is poorly understood.

Whether by intention or accident, ITIL-v2 gave a framework that incorporated open-loop and closed-loop thinking. It solved the problem not just by good design, but by feedback. The same principle that pairs an air-conditioner with a thermostat.

Moreover, those feedback mechanisms are the inter-connectedness between the processes.

Not very clear? I agree. That’s why it is easy to overlook or trivialize. As linear thinkers, we typically miss the point when presented with non-linear mental models.

I suspect it will be more pronounced in the new version.

Ready for the secret handshake?

By: james governor

james governor — Tue, 28 Mar 2006 17:53:20 +0000

ah yes – the sugar daddy/system of patronage model for content creation.

could we amortise the dev costs more effectively across a broader community? i think its possible.