Comments on: HP the only tech vendor with an excellent online customer respect rating

By: james governor

james governor — Wed, 07 Dec 2005 20:32:54 +0000

actually i didnt check the customer list for a correlation – but note that MS didnt get a good rating.

nice call.

By: ARonaut

ARonaut — Tue, 06 Dec 2005 22:58:13 +0000

James,

Did you ever consider the fact one may (or may not, but that’s an eventuality) need to subscribe to be featured in those surveys?

Check their customer list and they have HP and MSFT but not IBM, SAP, SUNW…

By: Chui Tey

Chui Tey — Tue, 29 Nov 2005 07:27:35 +0000

Scott McNealy’s quip about the lack of privacy comes to mind: “You have zero privacy anyway”. As things have turned out, it is the General Theory of Privacy. It not only applies to individuals, but to businesses as well.

Example 1:

Sony’s inability to media manage the dismal affair of DRM on CDs, with sophisticated users taking the software apart piece by piece and analysing it for weakness and improper use of copyrighted material

Example 2:

Business processes that rely on privacy. Credit card issuers are assuming that only customers have access to private information about themselves such as birthdate, SSN.

The sooner businesses adapt and get over this the better it is for all.