A short while ago, I did a webcast with RedMonk client AccelOps around the tried and true IT process of root cause analysis – hunting down what’s causing problems in IT. My part of the presentation spoke to how root cause analysis is effected by three new technologies: virtualization, multi-tier applications (OK, not so new), and cloud computing. AccelOps’ Scott Gordon spoke to how AceelOps All-in-One can help.
While my slides are above, if you’re interested you’ll probably want to check out the recording for the full run-down, including a pretty good AccelOps overview. You’ll have to fill out a form to see it, but it’s freely available.
Also, check out my review of AccelOps release from a few months back.
Disclosure: AccelOps is a client and used RedMonk hours for the above webinar.
[…] People Over Process » Contempory Root Cause Analysis – A short while ago, I did a webcast with RedMonk client AccelOps around the tried and true IT process of root cause analysis – hunting down what’s causing problems in IT. My part of the presentation spoke to how root cause analysis is effected by three new technologies: virtualization, multi-tier applications (OK, not so new), and cloud computing. AccelOps’ Scott Gordon spoke to how AceelOps All-in-One can help. […]