People Over Process

• [PDF] Implementing a Model for Service Level Management - Steve Lewis
  An old JDE talk on ESM.
• Capacity Management using simple or advanced scheduling tools
  "The 'Theory of Constraints' (TOC) penned by Goldratt & Fox in their book 'The Goal' argued that the capacity of the supply chain system was governed by the capacity of its weakest link (the bottleneck) and that overproduction in other areas would simply produce unwanted inventory. Therefore high level control needs to be exercised to avoid local optimisation."
• Twitter / Bill de hOra: @cote: from my pov one of …
  On capacity management mixed with cloud computing: "from my pov one of the upsides of cloud/virtualisation is not having hardware procurement on the critical path of big projects."
• Microsoft Solutions for Management: Capacity Management
  Microsoft's MOF-based write-up on capacity management. Some nice, clear "what the hell is it?" passages.
• Defining “Cloud Services” and “Cloud Computing”
  "In other words, most people using these services are not “computing”, they are living! These customers are not explicitly buying 'cloud computing,' but the “cloud services” that are enabled by cloud computing environments; cloud computing is hidden underneath the business or consumer service."
• A Place in the Cloud
  "A CFO may well ask how far this concept can go: Could cloud computing drive IT capital expenditures down to zero? Why buy a truckload of servers, after all, when the company can tap into Amazon or Google's vast data centers and just buy processing power on an operating-expense basis?…If the company needs to add five servers to handle a surge in additional Web traffic, it can bring new capacity online without a capital outlay or cannibalizing an existing server."
• Ivanka Menken - A Woman on a Mission in the Business of IT Service Management
  Blog focused on IT Management in the large, but interlaced with new stuff like cloud computing.
• Service Level Management for cloud computing « Ivanka Menken
• Scooter sales shoot up as Austin copes with gas prices
• collision detection: Poll: Young people who use landlines are more conservative than those who use mobile phones
• We Are Startup District | Startup District
  We love to call everything a "district" in Austin, even virtual districts like this one.

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