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“[S]trong community support not only leads to better support but is also a function of effective sales engineering. Providing community [free] support remains one of the best methods of engaging the non-paying user.”
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I love these kinds of “The Kids are whackin’ up the work-place” memes. From the radio interview, this one isn’t alarmist at all, but pragmatic: maybe you can’t be a General Manager by 23.
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Looks like a stack for getting Web 2.0 and Web 1.5 stuff for your company.
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