People Over Process

• Open Source vs. Closed Source Support
  Mark responds to the call for comment on open source support. Quite a nice post.
  (tags: zenoss opensource support re:peopleoverprocess redmonkclients)
• Engineering world-class support for open source
  (tags: redhat jboss support opensource)
• InfoQ: Open Source Business Models Debate: Create & Support vs. Pure-Support
  (tags: opensource spring openlogic stacks support blogs interface21)
• “Help! I Need Somebody” - support people should be rock-stars
  (tags: opennms support opensource revenue)
• Infrastructure 2.0 - Puppet
  John has a nice write-up of Puppet and his conversation with Puppet’s creator. Check out them customers too! Congrats to Luke!
  (tags: puppet changemanagement configuration itmanagement gpl opensource)
• Podcasting is Dead? No Way IMHO « John Furrier
  “podcasting is really an offline activity not real time online user experience.”
  (tags: podcasting offline podtech)
• How to Rip TV Show DVDs for your iPod with HandBrake
  (tags: handbreak ripping dvds video tv)
• Adobe Open Source: Adobe Source Libraries
  (tags: via:kirindave adobe ui via:#drunkandretired.com to_read)
• ALT.NET - Home
  Conference in Austin on Oct. 5th. Currently full, though.
  (tags: barcamp open conferences austin)
• Is Support a Cost Center or a Product? (If you do SaaS or Open Source, It’s a Product!)
  (tags: support opensource ego re:peopleoverprocess vars)

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