Comments on: Open source support stories: the same as closed source? http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/ One foot in the muck, the other in utopia Sat, 06 Sep 2008 00:53:03 +0000 http://wordpress.org/?v=2.6 By: Open Source Unleashed http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-62872 Open Source Unleashed Wed, 05 Sep 2007 06:43:07 +0000 http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-62872 <strong>Growth through reaching the participation fringe...</strong> Matt Asay tackled the question of whether open source software support is better in response to Coté's original piece about the potential parallels between the two. And it dawns on me that strong community support not only leads to better... Growth through reaching the participation fringe…

Matt Asay tackled the question of whether open source software support is better in response to Coté’s original piece about the potential parallels between the two. And it dawns on me that strong community support not only leads to better…

]]> By: Is Support a Cost Center or a Product? (If you do SaaS or Open Source, It’s a Product!) « SmoothSpan Blog http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60423 Is Support a Cost Center or a Product? (If you do SaaS or Open Source, It’s a Product!) « SmoothSpan Blog Wed, 29 Aug 2007 23:35:04 +0000 http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60423 [...] offers a good list of types of support provided:  bugs, scaling, configuring, upgrades, finger pointing (or proving who’s “right”: the [...] [...] offers a good list of types of support provided:  bugs, scaling, configuring, upgrades, finger pointing (or proving who’s “right”: the [...]

]]> By: People Over Process » Making Money in Open Source with Support http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60341 People Over Process » Making Money in Open Source with Support Wed, 29 Aug 2007 18:23:43 +0000 http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60341 [...] up on my post from yesterday, here’s a brain-dump of sorts of the types of support open source companies could and do [...] [...] up on my post from yesterday, here’s a brain-dump of sorts of the types of support open source companies could and do [...]

]]> By: cote http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60268 cote Wed, 29 Aug 2007 13:34:12 +0000 http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60268 Yellek: thanks! Nice header graphic on your blog too ;) Yellek: thanks! Nice header graphic on your blog too ;)

]]> By: Yellek http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60151 Yellek Wed, 29 Aug 2007 05:45:36 +0000 http://www.redmonk.com/cote/2007/08/28/open-source-support-stories-the-same-as-closed-source/#comment-60151 I remember posting a bug around some JBoss performance issues we were having and getting a reply email from a developer committing to fix the problem inside 5 minutes. No commercial software vendor would do do that even for their premium support customers. I remember posting a bug around some JBoss performance issues we were having and getting a reply email from a developer committing to fix the problem inside 5 minutes. No commercial software vendor would do do that even for their premium support customers.

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