As long term readers know, esp. this dude, I’m all about using blogs and other public web media to get stuff done by breaking up concreted bureaucratic anti-will. I’ve often wondered if publicly commenting about customer support experience problems is a good way to get better customer support.
We’ve has seen the pre-sales cycle speed when blogs and social networks of influence get involved in the case of Ric “aqualung” Hayman. But, I’m curious if a wide-swath of people have found blogs as a useful accelerator for getting the “shut that complaining guy on the web-corner up!” attention you sometimes need in the world of customer support.
Anyone had success with that tactic?
Disclaimer: Adobe is a client.
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One Comment
Funny you should mention it. I was bitching about Zoomerang last week and some cat from Zoomerang contacted me and did a kick ass job of explaining the problem and helping me with a soln.
(For those interested see posts on Surveys.)
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