Comments on: Best Customer Service Experience of the Week: Victorinox http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/ One foot in the muck, the other in utopia Sat, 10 Jan 2009 01:35:14 +0000 http://wordpress.org/?v=2.6.3 By: cote http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-8184 cote Sun, 18 Feb 2007 18:03:33 +0000 http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-8184 <p>Dan: I think the reality is that we expect consumer companies to be little better than pirates with lipstick when it comes to giving us, rather than taking away, anything from us. So, it's of course pleasantly shocking when something Works In Our Favor.</p> <p>sog: we'll put that on the queue next to "shaving with bar soap" ;)</p> Dan: I think the reality is that we expect consumer companies to be little better than pirates with lipstick when it comes to giving us, rather than taking away, anything from us. So, it’s of course pleasantly shocking when something Works In Our Favor.

sog: we’ll put that on the queue next to “shaving with bar soap” ;)

]]> By: stephen o'grady http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-7872 stephen o'grady Sat, 17 Feb 2007 19:38:53 +0000 http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-7872 you didn't get the Patagonia One Bag? you and i are going to have words ;) you didn’t get the Patagonia One Bag? you and i are going to have words ;)

]]> By: Dan http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-7789 Dan Sat, 17 Feb 2007 07:04:06 +0000 http://www.redmonk.com/cote/2007/02/16/best-customer-service-experience-of-the-year-victorinox/#comment-7789 I love when companies make due on their promises --- i guess in the end that whole sentiment sounds ridiculous. In reality though, it is impressive when a brand like "Swiss Amry" replaces something that broke, which again they should just do anyways. As a side note, I love my Crumpler bag: http://www.crumplerbags.com/home.php hasn't let me down yet and has lived through a lot of: hard times = Dublin * 3 + Hong_Kong + Bangkok * 2 + India * 2 + Paris_France + Las Vegas * 3 + San Francisco * 2 + New York *(infinity) + (Chicago * 2) + whereis("Dan"); I love when companies make due on their promises — i guess in the end that whole sentiment sounds ridiculous. In reality though, it is impressive when a brand like “Swiss Amry” replaces something that broke, which again they should just do anyways.

As a side note, I love my Crumpler bag: http://www.crumplerbags.com/home.php hasn’t let me down yet and has lived through a lot of:

hard times = Dublin * 3 + Hong_Kong + Bangkok * 2 + India * 2 + Paris_France + Las Vegas * 3 + San Francisco * 2 + New York *(infinity) + (Chicago * 2) + whereis(”Dan”);

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