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	<title>Comments on: Service-now.com Briefing: ITIL SaaS</title>
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	<link>http://www.redmonk.com/cote/2007/01/17/service-nowcom-briefing-itil-saas/</link>
	<description>One foot in the muck, the other in utopia</description>
	<pubDate>Thu, 16 Oct 2008 03:42:51 +0000</pubDate>
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		<title>By: Julian</title>
		<link>http://www.redmonk.com/cote/2007/01/17/service-nowcom-briefing-itil-saas/#comment-219180</link>
		<dc:creator>Julian</dc:creator>
		<pubDate>Wed, 27 Aug 2008 19:59:54 +0000</pubDate>
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		<description>I am being interviewed for a javascripting role customising for a Service-Now customer - what do you see as the challenges and pitfalls for technical people doing this sort of work.</description>
		<content:encoded><![CDATA[<p>I am being interviewed for a javascripting role customising for a Service-Now customer - what do you see as the challenges and pitfalls for technical people doing this sort of work.</p>
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		<title>By: Sudhakar</title>
		<link>http://www.redmonk.com/cote/2007/01/17/service-nowcom-briefing-itil-saas/#comment-11035</link>
		<dc:creator>Sudhakar</dc:creator>
		<pubDate>Sun, 04 Mar 2007 03:57:32 +0000</pubDate>
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		<description>We use Service-Now (6 months now) and are very happy with the product and the people behind it.</description>
		<content:encoded><![CDATA[<p>We use Service-Now (6 months now) and are very happy with the product and the people behind it.</p>
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		<title>By: cote</title>
		<link>http://www.redmonk.com/cote/2007/01/17/service-nowcom-briefing-itil-saas/#comment-3436</link>
		<dc:creator>cote</dc:creator>
		<pubDate>Fri, 19 Jan 2007 06:10:45 +0000</pubDate>
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		<description>Thanks for the comment, Matt. I'd be interested to hear how to tailoring turn sout ;)</description>
		<content:encoded><![CDATA[<p>Thanks for the comment, Matt. I&#8217;d be interested to hear how to tailoring turn sout ;)</p>
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		<title>By: Matt Finnigan</title>
		<link>http://www.redmonk.com/cote/2007/01/17/service-nowcom-briefing-itil-saas/#comment-3434</link>
		<dc:creator>Matt Finnigan</dc:creator>
		<pubDate>Fri, 19 Jan 2007 05:30:59 +0000</pubDate>
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		<description>I am working on tailoring ServiceNow to meet my company's processes (and in some cases, tweaking our processes to take advantage of some features in ServiceNow.) I like the product quite a lot, I'm looking forward to what we can do with it.</description>
		<content:encoded><![CDATA[<p>I am working on tailoring ServiceNow to meet my company&#8217;s processes (and in some cases, tweaking our processes to take advantage of some features in ServiceNow.) I like the product quite a lot, I&#8217;m looking forward to what we can do with it.</p>
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