Comments on: Dissecting Systems Management with ITIL http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/ One foot in the muck, the other in utopia Tue, 02 Dec 2008 01:14:49 +0000 http://wordpress.org/?v=2.6.3 By: People Over Process » Service-now.com Briefing: ITIL SaaS http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-66081 People Over Process » Service-now.com Briefing: ITIL SaaS Fri, 14 Sep 2007 22:36:19 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-66081 [...] Last week James and I talked with Fred Luddy and Robert McNeill from Service-now.com. They offer a hosted help desk, CMDB, SLA management of the help desk functions, and an asset/change management stack. What are those things? In this case, they’re pretty sharply aligned with the ITIL ideas: [...] [...] Last week James and I talked with Fred Luddy and Robert McNeill from Service-now.com. They offer a hosted help desk, CMDB, SLA management of the help desk functions, and an asset/change management stack. What are those things? In this case, they’re pretty sharply aligned with the ITIL ideas: [...]

]]> By: Greg http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-24772 Greg Fri, 20 Apr 2007 10:54:45 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-24772 A quick FYI - Sharon Taylor will be giving a webinar on ITIL v3. As I understand there will be a Q&A afterwards. See below. http://www.axiossystems.com/six/en/corporate/webinars.php A quick FYI - Sharon Taylor will be giving a webinar on ITIL v3. As I understand there will be a Q&A afterwards.

See below.
http://www.axiossystems.com/six/en/corporate/webinars.php

]]> By: People Over Process » Blog Archive » PMG Service Catalog http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-20832 People Over Process » Blog Archive » PMG Service Catalog Mon, 02 Apr 2007 23:19:52 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-20832 [...] A Service Catalog is an ITIL concept that’s similar to a “run book,” as last seen in the Opalis briefing we had recently, but more inline with the concept of “services IT offers.” For example, provisioning a new user, installing new software on any given machine, or getting a new laptop. That is, here you’re managing change requests. [...] [...] A Service Catalog is an ITIL concept that’s similar to a “run book,” as last seen in the Opalis briefing we had recently, but more inline with the concept of “services IT offers.” For example, provisioning a new user, installing new software on any given machine, or getting a new laptop. That is, here you’re managing change requests. [...]

]]> By: cote http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5628 cote Fri, 02 Feb 2007 15:43:49 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5628 Yup, that's largely the case. Yup, that’s largely the case.

]]> By: Dennis McDonald http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5534 Dennis McDonald Fri, 02 Feb 2007 03:08:35 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5534 My take on what you have written here is that ITIL tells you WHAT but not HOW and certainly not WHY. My take on what you have written here is that ITIL tells you WHAT but not HOW and certainly not WHY.

]]> By: People Over Process » Blog Archive » The Fragile Link vs. The Sloppy Link, or, Ode to Links http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5451 People Over Process » Blog Archive » The Fragile Link vs. The Sloppy Link, or, Ode to Links Thu, 01 Feb 2007 15:02:48 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-5451 [...] Help me when I’m lazy or want to keep a post concise. Why explain what ITIL is when I can link to it. [...] [...] Help me when I’m lazy or want to keep a post concise. Why explain what ITIL is when I can link to it. [...]

]]> By: People Over Process » Blog Archive » Service-now.com Briefing: ITIL SaaS http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3334 People Over Process » Blog Archive » Service-now.com Briefing: ITIL SaaS Thu, 18 Jan 2007 00:11:13 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3334 [...] Last week James and I talked with Fred Luddy and Robert McNeill from Service-now.com. They offer a hosted help desk, CMDB, SLA management of the help desk functions, and an asset/change management stack. What are those things? In this case, they’re pretty sharply aligned with the ITIL ideas: [...] [...] Last week James and I talked with Fred Luddy and Robert McNeill from Service-now.com. They offer a hosted help desk, CMDB, SLA management of the help desk functions, and an asset/change management stack. What are those things? In this case, they’re pretty sharply aligned with the ITIL ideas: [...]

]]> By: cote http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3238 cote Tue, 16 Jan 2007 18:52:53 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3238 Ric: there's certainly some truth to that. That said, I feel like the cart and the horse in this case have merged into one. In truth, the answer is something along the runs of "keeping the computers and software running in order to enable and help making money for the business." To that end, much ITIL (to me at least) is a process by which you go through to figure out the how of that simplification. Ric: there’s certainly some truth to that. That said, I feel like the cart and the horse in this case have merged into one.

In truth, the answer is something along the runs of “keeping the computers and software running in order to enable and help making money for the business.” To that end, much ITIL (to me at least) is a process by which you go through to figure out the how of that simplification.

]]> By: Ric http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3179 Ric Tue, 16 Jan 2007 09:24:09 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3179 Rather than explaining "what is systems management", isn't ITIL one way of doing it? Maybe the solution implies the problem, but it seems a bit ar*e-about ... if we don't know the question how do we evaluate the answer? Rather than explaining “what is systems management”, isn’t ITIL one way of doing it? Maybe the solution implies the problem, but it seems a bit ar*e-about … if we don’t know the question how do we evaluate the answer?

]]> By: tomcarroll.org » links for 2007-01-16 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3158 tomcarroll.org » links for 2007-01-16 Tue, 16 Jan 2007 04:26:06 +0000 http://www.redmonk.com/cote/2007/01/12/dissecting-systems-management-with-itil/#comment-3158 [...] People Over Process » Blog Archive » Dissecting Systems Management with ITIL The goal is to use it for an upcoming longer piece that answers the question “what is systems management?” (tags: itil systems) Tags:   Leave a comment [...] [...] People Over Process » Blog Archive » Dissecting Systems Management with ITIL The goal is to use it for an upcoming longer piece that answers the question “what is systems management?” (tags: itil systems) Tags:   Leave a comment [...]

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